The importance of contacting a call centre before ordering : GettyRecipes
It’s easy to contact the Call Center when you’re on vacation
When it comes to tourism, the existence of Agoda’s call centers becomes very important.That’s because, agoda itself is one of the best online hotel booking providers in Indonesia.Not only the Indonesian region, suppliers also provide booking features for many accommodations in the Asia Pacific region.
Agoda’s reputation in Indonesia is fairly good. Most consumers give positive testimony about their experiences when ordering with such suppliers. In fact, user reviews are overwhelming. Note that, there have been nearly 1 billion reviews that users provide this service. Surprisingly, the reviewist is as great as positive.
But in Indonesia, knowledge of call centers is not universally known; in fact, his existence is indispensable to help;some people often try by directly ordering without using call center services.You know, there are many advantages to gain when contacting him.
The importance of contacting a call centre before ordering
The growing number of booking services are rapidly growing. Now, the trust that consumers give to this supplier is very large. This trust is given because the quality of the service is actually very satisfying. But despite the high quality of the service, its development is still ongoing.
After all, booking about registration is very easy. If it tried once, users would certainly not have trouble ordering it a second time. But when the order is first ordered, the confusion will surely feel. That is because, there is a help feature provided to satisfy consumers.
The quality is really intended to help. But even if it helps, most new users are even confused about these features. In this case, the existence of a call center can be very useful . By contacting him, you will be guided to set the order according to the needs.
There are a lot of stories in which new users make a booking mistake and feel sad. In fact, the mistake occurs because it is directly ordered without prior solicitation. Given the nature of being willing to ask this question, such a bad possibility can certainly be avoided. In addition to helping, the call center is intended as a platform to accommodate the complaint.
There are usually complaints when ordering is delayed or there is a problem with the system. In fact, problems like this are very rare. However, agoda itself is very open to any consumer complaints. For that, make a call center that is the place to pour out these complaints.
Contacting Call Center Via Phone
The first way you want to contact the call center is via phone. It can be contacted through two digits. The first number is 021-21889001. In addition, consumers can also contact us via 021-29263028. When you call the number, you will not talk to CS immediately.
In fact, there is an automated text message answering the highlights in the call center. That’s because, providers themselves already understand some of the basic problems that are likely to face most new users;by using automatic message responders, problems that feel need to be answered.
However, it does not rule out the possibility of a condition where the problem is not considered by the automatic message responder. The U.S. himself understands the problem. Therefore, there is a CS that ensures that it will continue to activate for 24 hours. That is why, your problem in order can still be solved.
Since Agoda itself has been very developed in Indonesia, there is no need to worry about language. There is a CS that can answer Indonesian questions. With it, you can communicate without any difficulties. There’s no need to hesitate when you want to contact the call center. Any difficulties will surely be saved as possible.
Consumers still bisa See help center
The best way to resolve a complaint is to contact a lovely call centre. Since communications are conducted directly with CS over the phone, all issues can be answered in detail precisely. However, there is a significant problem in contacting the call centre. The problem lies in the high credit rate.
In an age when internet packages are already used, some people do not have credit. It will be hard if you have to top your credit before ordering. To solve this problem, agoda has provided a help desk for its customers. This help center is an online problem solving service.
The service is available on agoda’s official website. When you log on to the official website, you can enter the help center menu. There will be many questions and answers. Just find the problem in hand and find a way to solve it. The explanation itself is very thorough.
That’s because agoda is always making continuous improvements in the aid center. In fact, the problems consumers often face are divided into two. The first problem is the lack of understanding of aviation services. Meanwhile, the second issue involves housing.
Both types of problems are understood. So, you see two subjects when you enter the help center. Both types of subjects involve two types of problems found. With it, finding the right question will become very easy.
Contacting Via Email can also be done
The disadvantage of the aid center compared to a luxury call center is just one; the disadvantage is in the inability to communicate directly;this situation is not really appropriate in Indonesia.Most Indonesians prefer to communicate directly rather than read the answers themselves.
If you want direct communication without having to issue credit, services via email can be chosen. To contact the service via email, you can contact the cs[at]agoda[dot]com. This service is very helpful.The consumer himself can contact him for 24 hours.However, the defect of this service is at the speed of response.
Unlike when contacting an interesting call center, the questions sent via email are not immediately answered; that is because, it takes time for cs to read the email and provide the best answers. However, waiting for answers won’t take too long.
Any given question will not be answered in more than 30 minutes. But in terms of work, the benefits to get are the same as when calling a call center. That is because, any questions related to the order can be made. It is just an answer to be in writing.
Problems due to failure to contact call centre
There are a lot of problems consumers face from not contacting the call center on agoda.However, there is one with the highest number of cases.The problem is in improper hotel packages.When visiting the new territory, there is certainly not much knowledge about the territory.
With that said, certainly some people don’t know the best hotel options when they are there. There are often conditions where visitors are frustrated to see that the hotel they receive is not on demand. The problem arose because it was later seen that there were other hotels that appeared to be more appropriate. Therefore, it is better to contact the call centre first than regret it at the end.
Contacting a call center is not difficult. Moreover, there are many options to contact. Those options range from phone calls to emails. Be sure to contact him in advance so as not to be disappointed later. If you have people who know, you can really ask them questions. But if there is not one, contacting the call center is the best option .